Introduction

Prosol Limited (“Prosol,” “we,” “us,” or “our”) is a Kenyan clean energy company specializing in commercial electric cooking equipment and institutional kitchen solutions. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit www.prosollimited.co.ke, request a quotation, or engage with our products and services.

We are committed to handling your information responsibly and in accordance with applicable data protection laws in Kenya.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name, organization, and job title
• Email address and phone number
• Physical or delivery address
• Inquiry details related to commercial kitchen equipment, induction systems, kitchen design, installation, training, or after-sales support
• Any other information you submit through forms, email, phone, or live chat

We may also collect technical and usage information automatically, such as IP address, browser type, device information, pages visited, and referring website, to help us improve website performance and user experience.

2. How We Use Your Information

We use personal information to:

• Respond to quotation requests and product inquiries
• Provide commercial electric kitchen equipment and institutional kitchen solutions
• Schedule consultations, site assessments, installation, training, and after-sales support
• Communicate important updates about orders, services, or equipment
• Improve our website, products, and customer experience
• Send relevant marketing communications where permitted (you may opt out at any time)
• Comply with legal and regulatory obligations

3. How We Share Your Information

We may share your information with trusted service providers who support our operations, such as hosting, communication, logistics, installation partners, and payment or administrative providers, only as needed to deliver our services.

We may also disclose information where required by law, regulation, or legal process, or to protect the rights, safety, and property of Prosol Limited, our customers, or the public.

We do not sell or rent your personal information to third parties.

4. How We Protect Your Information

We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. While no method of transmission or storage is completely secure, we work to safeguard your information using industry-appropriate practices.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some website features.

6. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also opt out of marketing communications at any time by contacting us.

To exercise your rights or ask questions about this Privacy Policy, contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “last updated” date.